Privacy and Data Protection Statement

General Data Protection Regulations 2018 (GDPR)

What information do we collect?

New regulations, effective from 25th May 2018, enhance the degree of protection that members of the public can expect from all bodies who hold or process data about them, if that data “relates to a living individual who can be identified from it”. This is an evolution of the existing protections set out in the Data Protection Regulations 2016 and before. Further protections apply to “sensitive” personal data.

Nationwide Hire 4 U Ltd is both a data controller and a data processor. We both hold information about you and make use of it, in a variety of ways including the possibility of making decisions about what we do because of information drawn from analysing the data we hold on individuals. We therefore both hold and process your data and are governed by the GDPR.

We obey the Principles relating to data processing in the GDPR:
1. Personal data will be processed fairly and lawfully. (Principle 1)
2. Data will only be collected and used for specified purposes. (Principle 2)
3. Data will be adequate, relevant and not excessive. (Principle 3)
4. Data will be accurate and up to date. (Principle 4)
5. Data will not be held any longer than necessary. (Principle 5)
6. Data will be processed in accordance with your rights (Principle 6)
7. Data will be kept safe from unauthorised access, accidental loss or damage. (Principle 7)
8. Data will not be transferred to any country outside the European Economic Area unless that country has equivalent levels of protection for personal data. (Principle 8)

We will collect personal information about you when you contact Nationwide Hire directly or through our websites, by telephone, post, e-mail, or through any other means for the following purposes: –

When hiring a vehicle
Marketing
Dealing with complaints

If you choose not provide some or all of the information we require to carry out the service you require, you may not be able to use some of our services.

The information we collect may include basic personal details such as your name, address, email address, telephone number, date of birth, emergency contact details, driving licence, proof of address.

All copies of such documents are stored electronically on vehicle rental console and by hard copy which is kept in a locked office, drawer or filing cabinet where unauthorised people cannot see it.  Copies of personal data such as these are shredded and disposed of securely when no longer required. Additionally, e-mails may be mirrored under automated arrangements made by Microsoft, as our computer systems use Microsoft Office 365, running under Windows 7 and 10, and such mirroring is a characteristic of such software.

We also gather data from a variety of other sources, for instance through in vehicle tracking software.  This can help to provide us with access to location information, crash notification and related crash detail, operational condition, mileage, diagnostic and performance reporting of vehicles.

The personal data we hold will be treated as strictly confidential and will only be shared within the organisation to those who require if for the purpose of the carrying out the task for which the data was collected for.
Your personal data will only be shared with third parties on a need to know basis, and for them to carry out the task for which the personal data was collected for i.e. to check for driving endorsements, proof of address etc.

Examples of third parties we may share your data with:

  • Local Authorities/Police when dealing with Penalty Charges, parking notices or toll fines.
  • Small Claims Courts/Debt Recovery Agencies when Recovery of vehicles/equipment or monies is required
  • Merchant Services when handling payments
  • Delivery and collection drivers when delivering and collecting hired vehicles
  • Rental companies working with us to service your hire.

We do not hold or process biometric, generic or health data on you, and we do not undertake any automated or profiling activities on any data we hold.

Data subjects have new rights: transparency, access to records, rectification of errors, restriction on data use or sharing, portability of records we hold, the right to object to automated processing or profiling – which we don’t do – and the right to have your records erased.

Requests for access to data will be met within one month and are free of charge. We are however permitted to charge for excessive or repeated requests and reserve the right to do so to cover administrative time spent.

This Website Uses Google Analytics for Adwords Remarketing

This website uses the Google Analytics for Adwords remarketing purposes to advertise on third party websites (including Google) to previous visitors of our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Also, where you have chosen to enable Google to associate your web and app browsing history with your Google account, and to use information from your Google account to personalize your ads, Google will use data from you as a signed-in user, together with Google Analytics data to build audience lists for cross-device remarketing. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You may opt-out by visiting Google’s ad settings page.

This Website Uses Bing Ads Remarketing
Bing Ads

Individual end user tracking and data sharing with third parties for advertising and marketing purposes is taking place on our website. We are using Bing UET tags to track end users on our website for online advertising and marketing purposes. We collect data to track conversions and to show ads to visitors who have already visited our website and are still interested in our product. To opt out, you can exercise your right to opt out of Interest-Based Advertising by visiting the NAI consumer opt-out page or the DAA opt-out page.

Our Data Processing Compliance Officer is: Kate Ellis.

Nationwide Hire 4 U Ltd
23rd May 2018