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All requested information must be submitted when placing your booking on our secured site. When our company receives your on-line reservation, you will receive your acknowledgement of booking by return via e-mail. So please ensure that you submit your correct e-mail address AND YOU MUST ADVISE A TELEPHONE CONTACT NUMBER. We will then send an e-mail that will be your final confirmation and is sent on the same day that we receive your rental reservation. If the rental is for a business then we can accept the company card as payment.
Please note that in certain instances, you card details will be passed onto our supplying contractor who may be advised to supply your rental vehicle requested. When we email your reservation to you it will advise the amounts charged and to be seen on your bank statement.
Morning rental reservations are delivered between 08.00hrs-09.00hrs .
No vehicles can be supplied on Sundays.
We endeavour to deliver and collect your requested rental vehicle as advised. However, in very extreme instances, this service may not be able to be supplied. In this case, one of our reservation team will contact you to advise and offer for you to collect and return to branch. Please note that no charges will take place if you cannot accept to collect and return the rental vehicle.
Please also note that if you are contacted to advise the above and you accept to collect and return the rental vehicle offered to the advised supplying branch and then decide to cancel you will be charged the cancellation fees detailed in our cancellation policy.
In most situations no deposit is required. It will be required for you to show your driving licence and credit/debit card when the vehicle is supplied to you. REFUEL CHARGES WILL BE CHARGED AT £2.15 PER LITRE + VAT
All drivers must be between 21 and 70 years of age for all CARS VANS, TRUCKS, PEOPLE CARRIERS AND MINI BUSES. A CLASS D1 ON THE DRIVING LICENCE is required for minibuses and have held a full driving licence for 2-year's. Vehicles may be supplied outside of the above criteria at the supplier’s discretion. In any event, all drivers must comply with the supply locations qualifications.
All rental cars are supplied with comprehensive insurance but subject to excess, reduced excess can be selected if required. Rental cars are subject to £500.00 insurance excess. Trucks £1000.00, vans, people carriers and mini buses £750.00, prestige cars and 4 X 4s £1000.00 unless collision damage waiver is selected. The insurance excess charge becomes payable by the hirer in the event of any damage being incurred during the rental period. In the event of damage to the rental vehicle please notify us in writing immediately - the excess will be charged to the credit or debit card given when making the reservation. Please note, that any overhead height damage to any of the supplied vehicles will be charged for the full repairing costs even if collision damage waiver has been purchased.
The hirer can purchase collision damage waiver insurance at a cost as detailed on the Optional Extras page. When CDW insurance is purchased, it reduces the excess liability of £500.00.to £250.00 on all vans £500.00 to £250.00 on cars, minibuses and people carriers £1000.00 to £500 on Trucks . Please note that goods in transit are not covered by the insurance supplied. Exclusions to collision damage waiver are any overhead height damage to any of our vehicles, tyre damage or punctures, glass damage costs, or driving without due care and attention, negligence and dangerous driving in any of our vehicles. All costs incurred by us will be passed onto the customer and charged directly to the credit or debit card that was used when the booking was placed.
Please note that any Heavy goods vehicles supplied i.e. 7.5 Tonne Trucks are not supplied with a spare tyre or Jacks. The reason for this is that it is not possible for this type of vehicle to have a tyre changed by an untrained person and the vehicle has to be jacked up by specialised lifting gear. So, if a vehicle of this type is on hire to any of our customers and a puncture occurs, then, it will be the customers' responsibility to locate a proffessional tyre replacement company and pay the cost required to replace the damaged tyre. This is even applies if a puncture occurs overseas. Nationwide Hire will not pay any incurred costs relating to this situation or to any theft of any parts on our hired vehicles.
An additional 4 drivers are permitted to drive the rental vehicle requested making a total of 5 drivers. The charges for any required additional drivers are £7.99 Per day for any of the vehicles we supply.
Should you request to cancel your reservation then this has to be advised via email and 72 Hours notice incurs a £35.00+ vat cancellation fee. If we receive your request to cancel less than the 72 hours notice then no refund can be transacted.
It is the hirer’s responsibility, to pay all London congestion charges, parking and speeding fines. If our company receive notification of an unpaid fine, then we will charge the amount of the fine plus a £35.00 + VAT admin charge to the card used upon booking.
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required.
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour of vehicle.
Please note that we will not issue any refunds should you return the rental vehicle supplied before the pre arranged termination time and date.
We allow our rental vehicles to be taken abroad to EEC members and European insurance cover is supplied. All vehicles are covered by AA/RAC roadside assistance and recovery service. Under no circumstances will we allow any of our rental vehicles be taken abroad without our prior consent. All customers will be required to leave a deposit before the vehicle leaves. Check the dvla web for full details also tacho cards will be required for buses and trucks .
Please note we do not supply maps, high visibility jackets, triangles or headlight converters for your journey and you must purchase these at your own cost.
The customer is responsible for the hired vehicle for 6 working hours from the termination time of collection, which means any parking fines, clamping charges, and towing away to car park impound site fines will be charged to the customer. Please note no vehicles are delivered or collected on Sunday in which case any hires finishing over the weekend, the six working hours start from 0800 on Monday Morning. If a delivery driver informs you of a collection time, please be advised this cannot be 100% guaranteed, the period of liability still stands, and if it is essential to know an estimated collection time you should contact the branch directly. Fuel to and from the customers address is chargeable.
When booking a vehicle online we reserve the right to change your vehicle pickup to the nearest available location if the branch you selected does not have availability. Should you reject the 'change of branch', we can offer a Delivery & Collection service to your home or office at cost. If this is not acceptable for you no charges will be levied.
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement day of your rental vehicle being supplied. On receipt of your e-mailed complaint we will then investigate and respond within 7 working days. Please note, that any complaint received later than the 28 days, cannot be accepted.